Shipping and returns
SHIPPING
By placing your order, you agree to all the terms outlined in our “Shipping Policy”
Before our products are shipped each item is carefully inspected and packaged so that it arrives to you in perfect condition. All parcels are shipped with tracking via Australia Post to ensure that your purchase is delivered as quickly and as safely as possible.
This Shipping Policy forms part of the Fallow Nutrition website terms and conditions.
SHIPPING CHARGES
Shipping charges are calculated within the shopping cart. Simply add a product to your shopping cart and select your destination. Your shipping price and approximate delivery timeframe will be displayed. Shipping is calculated at the end of your transaction. There is free shipping on orders over $200 Australia -wide
Important: For information on your delivery always check the tracking information provided and if you have any questions please contact us at admin@fallownutrition.com
WHEN WILL YOUR ORDER BE PROCESSED
Fallow Nutrition processes shipping orders Monday-Friday, from 9:30 a.m. until 5 p.m. Please allow 1-3 business days for processing.
POSTAGE WITHIN AUSTRALIA:
We offer free shipping on all domestic orders over $200. All orders are shipped via domestic ground transport with Australia Post. We endeavour to process all orders within 1-3 business days and will notify you with an estimated handling time if there are expected delays. The estimated delivery time frame is 3-10 business days from the date of processing. Tracking is provided in your dispatch email in case the post runs a little late. W.A and N.T residents please note it may take a little longer to get to you.
OTHER THINGS TO NOTE:
If your parcel is visibly damaged or does not contain the contents you ordered, please retain the package in your possession and notify us via email so that we may resolve the problem. You can email us at admin@fallownutrition.com
Occasionally, an item will go out of stock before an order is assembled. In this event, you will be refunded for the out of stock item.
RETURNS
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
We are happy to offer a refund on items that are unopened and unused. These must be returned with your proof of purchase and sent in the original condition, ie packaging sealed and intact. We recommend using a box rather than a post bag to ensure safe delivery.
Send to:
Fallow Nutrition, PO Box 153, Jindabyne, NSW, 2627, AUSTRALIA
Please enclose a note of explanation for your return and allow up to 14 days processing time. Please note that unreasonable and excessive returns may be declined at our discretion.
Please also note that you are required to pay for all postage - if your refund is approved you will only be refunded the purchase price of the item.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then a refund will be processed to your credit card or original method of payment.
TIME DELAY ON REFUNDS
We do our best to process the refund the day we email you to advise that you have been approved for a refund. If you haven’t received a refund yet, please wait at least 14 working days then contact your credit card company, it may take some time before your refund is officially processed.
If you’ve done all of this and you still have not received your refund yet, please contact our customer service team at admin@fallownutrition.com
SALE ITEMS
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
DAMAGED GOODS
On the rare occasion that an item arrives broken or faulty, please email us a photograph and proof of purchase within 7 days of receipt to admin@fallownutrition.com and we will arrange a replacement for you.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.